Troubleshooting / FAQs

Can you specify a fully qualified domain name (FQDN) in the Domain Section?

Yes.  Either a NETBIOS type domain name can be used or a Fully Qualified Domain Name can be used.  You need to ensure that your DNS servers can resolve the FQDN.

 

If I have multiple instances of SQL Server 2005/2008 Express Edition, how do I determine the Instance Name for SMOP Installation?

 

Follow these instructions for determining SQL Server 2005/2008 Express Edition Instance Name

 

During Setup, you get a "Error 27502".  Could not connect to Microsoft SQL Server ' localhost\......Specified SQL server not found.

The SQL Server Instance Name may be wrong.  Make sure you are using the correct named Instance.  See the following links to determine Instance Name.  

 

Determine SQL Server 2005/2008 Express Edition Instance Name

 

During Setup, you get a "Error 27552.  Error creating database SMOP...."

This probably means that you already have an existing SMOP database file.  Please remove the physical files named SMOP.mdf  and SMOP_log.ldf  and re-run SMOP setup.

 

When logging in you get "Login failed".  Please try again.

One common cause of this error is incorrect DNS configuration on the SMOP Server.  Please ensure that the SMOP server can reach an Active Directory domain controller and can resolve DNS queries for domain and other service DNS queries.  

 

I have the option for "User must change password at next logon" turned on, but some users do not get this set.  Why?

If the "Password never expires" checkbox is checked for a user, the checkbox for "User must change password at next logon" will not be activated because the two settings conflict with each other.  This will affect only those users who have the "Password never expires" checkbox checked.  This is normal Active Directory behavior.  

 

Is my user registration information securely stored in the SMOP database?  

The SMOP database uses SQL Server based 128-bit encryption to store user enrollment information.  This provides the most robust and secure solution for protecting user private information.  Even in the event that the SMOP database is compromised by security threats, the data will not be able to be deciphered in a meaningful way.  

 

I have configured email notifications, but I am not getting any notifications?  

Make sure your SMTP settings are correct and that your SMTP server allows relaying for the SMOP IP address (or host name).  Also, make sure that you have restarted your IIS service after configuring the email notifications.

 

Why is my Password Policy is not being enforced by the Reset Password?

Reset Password functionality overrides password policies.  It performs the same function as an administrator performing a password reset through the admin user interface in Active Directory Users and Computers.  To enforce password policy, you should use the second mode in Reset Password Behavior - which sets the must change password at next logon which will force the users to change their password again and enforce password policy.  

 

My license reverts back to the 10 user evaluation.

This can occur on IIS7 if the IIS Application Pool for the SMOP Application/Virtual Directory is set to be DefaultAppPool.  Please change the Application Pool to be Classic .NET AppPool or Classic 4.0 .NET AppPool and restart IIS.   

 

When I go to the SMOP web pages, I get Page Not Found Error

This can happen if .NET Framework has not been registered properly.  To register .NET Framework with IIS, do the following: