Self Management of Passwords (SMOP)

An Overview

SMOP very simply addresses the following user needs and issues in a Microsoft Active Directory environment:

  • Users forget their passwords
  • Users get their accounts locked out and are unable to work

SMOP is totally web-based. It is trivial to implement and you can realize the benefits of using SMOP within hours!

It also supports SSL, so that administrators can deploy SMOP without worrying about transmitting sensitive information (such as username, passwords, enrollment question/answers, etc.) in clear text.

You can also check out why SMOP is better than its counterparts.

New in SMOP 1.2

We are proud to release SMOP 1.2 - a continuation of the easy to use SMOP product with the following new features:

  • A separate optimized interface for mobile devices
  • Ability to separate Reset Password and Unlock Account functions. The unlock feature, if desired, can be enabled without having the user change their password.
  • Supports UPN suffix
  • An ability to log all user activities and notifications via email or both
  • Bulk Enrollment – Too painful to have all users enrolled individually, now you can enroll multiple users via admin section
Typical Scenario:

You have a Microsoft Active Directory domain with Active Directory user accounts. Users constantly call your helpdesk to reset their Active Directory passwords or complain that their user account is locked out.

Wouldn't it be great if the user could unlock their own accounts or reset their own passwords without calling the helpdesk ? And do it all in a safe, secure manner while still complying with your company's password policies?

We also suggest "Helpdesk Cost Reduction Strategies" for more detailed discussion.

Enter SMOP: A great self-service password reset tool for Active Directory!!!

SMOP Benefits:

Organizations can benefit from SMOP in the following ways:

  • Makes users more productive – users can handle user account problems themselves and get back to work quickly!
  • Reduces burden on helpdesk – frees up valuable technical staff to devote to more strategic work
  • Saves time and effort ($$$) – the return on investment is so quick it may surprise you!
  • Improves security –the user has to answer multiple challenge/response questions to identify themselves as opposed to having helpdesk staff forced to evaluate the authenticity of the caller (many times having to trust them on their word).
SMOP Features:

SMOP is a totally web based solution for Active Directory environments. With rich set of SMOP configuration abilities, automation using this tool does not compromise how you've been handling reset password manually. Below are some of the highlights:

  • Users can reset passwords themselves
  • Users can unlock their accounts
  • Users can change their passwords through a web interface
  • Separate Mobile optimized interface for mobile phones
  • Ability to separate reset password function from unlock account function
  • SMOP admin can use rich set of email notifications to track user's activities
  • SMOP admin can customize application's look and feel for their organization
  • SMOP admin can configure min and max number of questions to control complexity
  • SMOP administrator can configure answer's case sensitivity
  • Easy installation and maintenance
  • Supports multiple Active Directory domains
  • Supports multiple administrators for the SMOP administration
  • Supports multiple reset password behavior modes to help you comply with your organization's password policies
  • Supports Secure Sockets Layer (SSL)
  • Supports UPN suffix
  • An ability to log all user activities logging and notifications via email or both
  • Bulk Enrollment – Too painful to have all users enrolled individually, now you can enroll multiple users via admin section
System Requirements:
  • Windows 2003/2008 Server (32 bit or 64 bit)
  • Microsoft Active Directory
  • SQL Server Express Editions 2005 or later or SQL Server 2000 or later
  • IIS 6.0 or IIS 7.0
  • .NET Framework 3.5 or higher
SMOP Value:
Easy to Use
  • Simple implementation – takes only a few hours.
  • Simple web-based enrollment process for users
  • Integrates with company's intranet easily
  • Mobile optimized interface
  • Lightweight – does not require many resources on servers
  • Simple licensing and affordable for all size businesses
Powerful
  • Fully customizable questions (how many questions and question text) – both minimum and maximum
  • Supports SQL Server or MSDE or SQL Server 2005 Express Edition.
  • Has multiple methods for resetting passwords to allow organizations to enforce password policie
  • Supports multiple Active Directory domains
  • Supports UPN suffix
  • An ability to log all user activities
  • Bulk Enrollment
Secure
  • Supports SSL (Secure Sockets Layer)allowing SMOP to be deployed securely over the Internet as well as Intranet
  • Full 128 bit encryption of user's enrollment data
  • Can configure multiple challenge/ response questions so users have a more rigorous identification process
Self Management of Passwords

SMOP is totally web-based. It is trivial to implement and you can realize the benefits of using SMOP within hours!

It also supports SSL for added security, has great customization features, and also has a separate mobile optimized interface.

How SMOP Works

1a. User registers with SMOP by answering a set of challenge/response questions to correctly identify himself.
1b. User forgets password or account gets locked out

Client Testimonials

SMOP has helped us in two ways: It has reduced our helpdesk calls by about 12% so far. More importantly... (More)
We are very satisfied with the SMOP product. We used this tool in conjunction with... (More)
I am happy to recommend the turbo-IT product SMOP to others. It has been very easy for us to setup and administer. Users find it easy... (More)
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