An Overview

SMOP very simply addresses the following user needs and issues in a Microsoft Active Directory environment:

• Users forget their passwords
• Users get their accounts locked out and are unable to work

SMOP is totally web-based. It is trivial to implement and you can realize the benefits of using SMOP within hours!

It also supports SSL, so that administrators can deploy SMOP without worrying about transmitting sensitive information (such as username, passwords, enrollment question/answers, etc.) in clear text.

You can also check out why SMOP is better than its counterparts.

Typical Scenario:

You have a Microsoft Active Directory domain with Active Directory user accounts. Users constantly call your helpdesk to reset their Active Directory passwords or complain that their user account is locked out.

Wouldn't it be great if the user could unlock their own accounts or reset their own passwords without calling the helpdesk ? And do it all in a safe, secure manner while still complying with your company's password policies?

We also suggest "Helpdesk Cost Reduction Strategies" for more detailed discussion.

Enter SMOP: A great self-service password reset tool for Active Directory!!!

SMOP Benefits:

Organizations can benefit from SMOP in the following ways:

• Makes users more productive – users can handle user account problems themselves and get back to work quickly!
• Reduces burden on helpdesk – frees up valuable technical staff to devote to more strategic work
• Saves time and effort ($$$) – the return on investment is so quick it may surprise you!
• Improves security –the user has to answer multiple challenge/response questions to identify themselves as opposed to having helpdesk staff forced to evaluate the authenticity of the caller (many times having to trust them on their word).

SMOP Features:

SMOP is a totally web based solution for Active Directory environments. With rich set of SMOP configuration abilities, automation using this tool does not compromise how you've been handling reset password manually. Below are some of the highlights:

• Users can reset passwords themselves
• Users can unlock their accounts
• Users can change their passwords through a web interface
• Separate Mobile optimized interface for mobile phones
• Ability to separate reset password function from unlock account function
• SMOP admin can use rich set of email notifications to track user's activities
• SMOP admin can customize application's look and feel for their organization
• SMOP admin can configure min and max number of questions to control complexity
• SMOP administrator can configure answer's case sensitivity
• Easy installation and maintenance
• Supports multiple Active Directory domains
• Supports multiple administrators for the SMOP administration
• Supports multiple reset password behavior modes to help you comply with your organization's password policies
• Supports Secure Sockets Layer (SSL)
• Supports UPN suffix
• An ability to log all user activities logging and notifications via email or both
• Bulk Enrollment – Too painful to have all users enrolled individually, now you can enroll multiple users via admin section