| Q. |
Who is turbo-IT?
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| A. |
turbo-IT is a new generation I.T. company committed to providing simple and useful solutions for our customers that are fairly priced.
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| Q. |
What is SMOP?
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| A. |
SMOP is a totally web-based Active Directory tool that allows users to self reset their passwords. The product also allows users to unlock their Active Directory accounts and change their passwords - all from a standard web browser interface.
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| Q. |
If I download the trial version, can I upgrade to the licensed version without destroying my registration data?
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| A. |
Yes, the trial version will upgrade to the licensed version without any loss in your registration data. Upgrade instructions will be provided when you purchase the license.
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| Q. |
Is the trial version fully functional?
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| A. |
Yes, the trial version is a fully functional version of SMOP with all features enabled. It can be used for up to 10 users.
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| Q. |
Can I use the trial version in production if I have less than 10 users?
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| A. |
Yes, you are free to use our SMOP software free of charge for up to 10 users. We hope you enjoy using the product, and we encourage you to tell colleagues about the product!
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| Q. |
Why is SMOP better than other products that do the same thing?
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| A. |
| We believe SMOP has the following advantages: |
| * |
Highly customizable: SMOP allows administrators to configure the minimum number of questions, maximum number of questions, and the text of the questions. There are many other rich customization features not found in competitor's products. Go here for details. (and the link should go to SMOP Features area on the SMOP page)
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| * |
Easy to install and Easy to Use: SMOP is simple to configure for Administrators and easy to use for users. Comparable products many times are difficult to setup and/or require larger investments in infrastructure.
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Affordable: SMOP is licensed in user packs and priced to be very affordable to all size organizations. The Return on Investment is very short for SMOP, so you will find this a compelling reason to choose SMOP.
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| Q. |
Why should I buy SMOP?
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| A. |
SMOP reduces and many times eliminates helpdesk calls related to password resets and users locking their Active Directory accounts. This allows helpdesk staff to concentrate on other issues that can utilize their skills. SMOP is so affordable, that the return on investment is very short and is typically 2 to 4 months!
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| Q. |
Why should I allow users to reset their own passwords?
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| A. |
Industry research groups estimate that 15% to 25% of all helpdesk calls are related to password and account lockout issues. If it is possible to empower users to deal with these issues themselves, it saves an immense amount of time and money for your I.T. organization. More importantly, it allows users to get back to work more quickly and be more productive.
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| Q. |
After entering licensing key information, the license shows my company's name, but after a while (after IIS is restarted), the licensing reverts back to 10 users or back to evaluation mode.
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| A. |
This problem is specific to Windows 2008. If you encounter this problem, please do the following:
- On the Server where SMOP is installed, launch IIS Manager.
- Select the SMOP Virtual Directory, and click on Basic Settings under Actions in the right hand pane.
- In the Edict Application window, in the Application pool area, click Select.
- Select "Classic .NET AppPool"
- Click OK to close dialog box
- Click OK to exit Edit Application
- Restart IIS Services
Your licensing information should now show up properly.
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